Help from people who know your setup
Annual support plans with defined response times, a named account manager, health checks and help with new requirements as you grow.
Open tickets
4
Within target
98.2%
Next health check
12 Nov
| Ticket | Age | Status |
|---|---|---|
| #4821 GSTR-1 mismatch | 2h | In progress |
| #4819 New print format | 1d | Scheduled |
| #4815 User access | - | Resolved |
| #4812 Scanner setup | - | Resolved |
Trix: 3 teams still approve POs by email. Mobile approvals could save a day per PO.
What changes for you
Someone who knows your setup
A named account manager and a team that has your configuration on file.
Clear response targets
Response and resolution times set out in your plan, and tracked.
Better every quarter
Health checks that find unused features, slow processes and new opportunities.
How it works
- 1RaiseEmail, phone, WhatsApp or in-app ticket.
- 2ResolveTracked against response and resolution targets.
- 3ReviewQuarterly health check and roadmap review.
What you get
- Support plan with response targets
- Named account manager
- Quarterly health check
Managed support questions
The things teams usually ask before they start.
Still have a question?
Ask Trix and we will answer it live, on your own processes, in a demo.
01How do we raise a support request?
By phone, email, WhatsApp or an in-app ticket. Every request is tracked against the response targets in your plan.
02What are your support hours?
Support hours and response targets depend on your plan and are set out in your agreement.
03Is help with new requirements included?
Small changes and advice are part of support. Larger new requirements are scoped with your account manager.
Other services
All services
Talk to the team that would run it.
Tell us your timeline and constraints, and we will propose a plan with clear milestones.